MicroFinance Network

TRANSFORMING MICROFINANCE INSTITUTIONS: PROVIDING FULL FINANCIAL SERVICES TO THE POOR By Joanna Ledgerwood and Victoria White

This publication presents a practical "how-to" manual for MFIs to develop the capacity to become licensed and regulated to mobilize deposits from the public.

• A Risk Management Framework for Microfinance Institutions
  by MicroFinance Network, 2000

The paper provides an overview of comprehensive risk management as an approach and its key elements; a discussion of the significant risks and challenges facing MFIs today; and highlights the key principles of effective risk management and describes the risk management feedback loop.

Technical Guides

• Building Customer Loyalty, MFN Technical Guide No.2
  by Craig F. Churchill and Sahra Halpern, 2001 English / Spanish

This technical guide shows the positive economic impact of customer loyalty on both the customer and the institution, and gives MFIs step-by-step guidelines for increasing customer loyalty.

• Improving Internal Control, MFN Technical Guide No.1
  by Anita Campion, 2000 English / Spanish / French

How can microfinance institutions integrate internal control and risk management into their savings and loans systems? This guide advocates a new approach to internal control that integrates control mechanisms into a larger risk management framework.

Occasional Papers

• Automating Microfinance: Experience in Latin America, Asia, and Africa, MFN Occasional Paper No.5
  by Anita Campion and Sahra S. Halpern, 2001 English / Spanish

• Institutional Metamorphosis: Transformation of Microfinance NGOs into Regulated Financial Institutions, MFN Occasional Paper No.4
  by Anita Campion and Victoria White, 1999 English / Spanish
• Guidelines for the Effective Governance of Microfinance Institutions, MFN Occasional Paper No.3
  by Anita Campion and Cheryl Frankiewicz, 1999 English / Spanish / French
• Regulation and Supervision of Microfinance Institutions: Experience from Latin America, Asia, and Africa, MFN Occasional Paper No.2
  by Shari Berenbach and Craig Churchill, 1997 English / Spanish / French
• Regulation and Supervision of Microfinance Institutions: Case Studies, MFN Occasional Paper No.1
  edited by Craig Churchill, 1997 English / Spanish

Conference Reports

• Microfinance Risk Management: Reducing Risks for MFIs and Clients, 2005
• Microfinance on the Cutting Edge, 2004
• Microfinance Clients, Products, Services and Market Niches, 2003
• Facilitating Growth of MFIs in Competitive Markets: Strategic Partnerships and Alliances; Customer Orientation; Regulation and Supervision; Transparency and Standardization, 2002
• Challenges to Microfinance Commercialization, 2001
• Microfinance in the New Millennium: Efficiency, Customer Satisfaction and Commercialization, 1999
• Effective Governance of Microfinance Institutions, 1998
• Moving Microfinance Forward: Ownership, Competition and Control, 1997
• Establishing a Microfinance Industry: Governance, Best Practices, Access to Capital Markets, 1996
• Key Issues in Microfinance: Supervision and Regulation, Financing Sources, Expansion of Microfinance Institutions, 1995